FAQ

Frequently Asked Questions

 

1. Are EXINIAC spices different from those in the supermarket?

Yes. We only work with rare, single-origin, and often certified spices (PGI, organic, fair-trade). We believe it is difficult to find Nepalese Timut pepper, Persian blue salt, or Japanese yuzu in Continente or Pingo Doce.

 

2. Are the spices organic? A large part of our range is certified organic (EU Organic). When a product is organic, the European green leaf symbol and the certification body's code appear on the product page and packaging. The rest are conventional but always of premium origin and traceable.

 

3. Do the spices contain allergens? Most are naturally free of the 14 main EU allergens. However, some products may contain or have a risk of cross-contamination with:

  • Sesame (present in za'atar or some blends)

  • Tree nuts (nutmeg, tonka bean)

  • Mustard (in some rubs or spicy blends)

We always clearly indicate this on the product page and packaging. In case of doubt or severe allergy, please contact us before purchasing.

 

4. Can I return or exchange a spice? Yes, you have 14 days to exercise your right of withdrawal. For hygiene and food safety reasons, we do not accept returns of products that have been opened. Sealed products can be returned. If it arrives damaged or incorrect, we will cover all return and reshipping costs.

 

5. Do you ship outside Portugal? Yes!

  • Madeira and Azores: 2–5 business days (shipping calculated at checkout).

  • Peninsular Spain: 2–4 business days.

  • Rest of the European Union: 3–7 business days (via DHL or UPS).

  • Outside the EU (United Kingdom, Switzerland, USA, etc.): yes, upon quotation (contact us). Shipping costs and any customs fees are calculated at checkout or by quote.

 

6. How long does shipping take in mainland Portugal?

  • Orders placed by 1 PM (business days): shipped on the same or next business day.

  • Standard delivery: 1–2 business days.

  • Free shipping above €45.

 

7. How do I store spices to make them last longer?

  • In a cool, dry, and dark place (never next to the stove).

  • Preferably in jars (amber glass protects from light).

  • Avoid humidity and opening them too often.

 

8. Are the blends made by you? Yes, 100%. All our combinations are created, measured, and ground by us in small quantities to ensure maximum freshness and perfect flavor balance.

 

9. Can I buy for resale or in larger quantities? Yes! We have special conditions for restaurants, chefs, gourmet shops, and resellers. Send an email to info@exiniac.com with your tax identification number and desired volume so we can send you a personalized proposal.

 

10. Do you accept payments via MB WAY, card, Multibanco?

Yes, we accept:

  • MB WAY

  • Credit/debit card

  • Multibanco reference

  • PayPal

  • Apple Pay / Google Pay

  • Among others.

 

11. Are the spices vegan and gluten-free? Yes, 100% vegan and naturally gluten-free (no added animal-derived ingredients or gluten). Only pure spices or spice blends.

 

12. Still have questions?

Email: info@exiniac.com